The Sprint
By Mark Bixby // Feb 5, 2007 //
Creative
// 24 Comments //
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$11M over budget, and five years late? Um...
In 2000, TCS America, a US subsidiary of India based Tata Consulting Services was contracted by the State of New Mexico to build an unemployment insurance benefits website - to offset bottlenecking in the Department of Labor’s phone system and office locations. The site needed to provide useful resources, answer questions and allow users to apply for benefits. Their current site (originally contracted for $3.6 M, and due by 2002) left us wondering what had gone wrong.
“Let’s just build it!”
No one…
